Policies
As an Ofqual-regulated awarding body, we maintain comprehensive policies to ensure quality, fairness, and compliance. All policy documents are available to download below.
CASS Policy
Centre and Assessment Standards Scrutiny policy governing our regulatory obligations.
Download PDFComplaints Policy
Our process for handling complaints from centres, learners, and stakeholders.
Download PDFConflicts of Interest Policy
How we identify, manage, and mitigate conflicts of interest across our operations.
Download PDFData Protection Policy
How we collect, process, and protect personal data in accordance with UK GDPR.
Download PDFEnquiries and Appeals Policy
How centres and learners can raise enquiries or appeal assessment decisions.
Download PDFEquality and Diversity Policy
Our commitment to equality, diversity, and inclusion across all activities.
Download PDFHealth, Safety and Wellbeing Policy
Standards for health, safety, and wellbeing across our operations.
Download PDFMalpractice and Maladministration Policy
How we detect, investigate, and respond to malpractice or maladministration.
Download PDFQualifications Withdrawal Procedure
The procedure for withdrawing qualifications and our obligations to learners.
Download PDFReasonable Adjustments Policy
How we make reasonable adjustments to support learners with additional needs.
Download PDFRecognition of Prior Learning Policy
How prior learning and experience is recognised within our qualifications.
Download PDFWhistleblowing Policy
How individuals can raise concerns about malpractice or wrongdoing.
Download PDF
Questions about our policies?
If you need further clarification on any of our policies, our team is happy to help.